Qaitbay has announced a significant breakthrough in customer service technology with the launch of VersaDoc. This real-time, AI-driven assistant is designed to help agents quickly retrieve information from an organization’s knowledge base. The goal is to make customer interactions more efficient while ensuring each conversation remains accurate through the safe use of generative AI.
Qaitbay is an expert brand developed by CIMSOLUTIONS, an organization with more than 600 professionals and 30 years of IT experience. They are dedicated to helping organizations make complex information understandable, reliable, and usable. Their multidisciplinary team works across seven offices to deliver solutions that prioritize both operational efficiency and workplace satisfaction for their clients.
Research highlights a major issue in the industry: agents spend up to 30 percent of their time searching for information in fragmented systems. VersaDoc solves this problem by enriching and structuring existing organizational knowledge into a context-aware layer where AI can operate securely. This allows the system to provide instant support to agents during live interactions, regardless of the data format.
The launch comes at a time when contact centers are under unprecedented pressure to handle high volumes of inquiries with fewer staff members. VersaDoc addresses this by improving the reliability of information, which in turn boosts agent confidence and reduces handling times. The system allows organizations to scale their support operations without sacrificing the quality of their customer service.
As we look to the future, the responsible application of generative AI will be a defining factor for successful organizations. VersaDoc provides a safe way to implement this technology by focusing on controlled data sources rather than external information. Qaitbay is positioning itself as a leader in creating AI tools that prioritize both operational efficiency and human satisfaction in professional settings.
Oliver Talens Qaitbay [email protected]
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